AUREA HOTEL PERTH KINGS PARK

TERMS AND CONDITIONS

AGREEMENT

By booking to stay at Aurea Hotel Perth Kings Park, you express your agreement to these terms and conditions.

Agreement
The terms and conditions outlined apply to your stay at Aurea Hotel Perth Kings Park (Aurea Hotel) and form a binding agreement upon booking confirmation.

Definitions
In these Terms and Conditions:

• “We”, “our”, “us”, and “Aurea Hotel” mean Aurea Hotel Perth Kings Park .
• “You” and “your” mean the person accessing or using this Website, including any person making a reservation or purchasing any product or service via the Website.
• “Company” means Aurea Hotel Perth Kings Park.

It is important that You read and understand all of the Terms and Conditions as they are incorporated in booking confirmation made by You and these Terms and Conditions make up the agreement between You and Aurea Hotel.

WEBSITE TERMS AND CONDITIONS

Use of Website

By using the website, You confirm and warrant that all information provided by You is true and accurate.

If You do not accept the Terms and Conditions in full, you should immediately cease accessing and using the Website and should not use the Website to purchase any goods or services including making any reservation for Aurea Hotel.

Intellectual Property

The contents, names, images and logos displayed on the website which identify Aurea Hotel and its products and services are owned by Aurea Hotel, and are subject to copyright, trademarks and other intellectual property rights whether registered or unregistered. You are not permitted to copy, reproduce, amend or transform without prior written consent of Aurea Hotel.

Disclaimer

Aurea Hotel uses its best endeavours to provide accurate and up-to-date information with respect to hotels, prices and availability. However, Aurea Hotel does not guarantee the accuracy and completeness of the information contained on the website, and does not accept liability for the accuracy and completeness of the information provided on the website, except for the mistake occurred through gross negligence of Aurea Hotel. Aurea Hotel will not be responsible, to the maximum extent permitted by law, for loss or damages suffered as a result of the use of information provided on the website.

To the extent permitted by law, nothing on the website constitutes representations or warranties of any kind, whether express or implied, provided by Aurea Hotel, including but not limited to the implied warranties of quality, fitness for a particular purpose, matching description provided when booking, and accuracy of the information provided on the website.

Third Party Websites

Aurea Hotel may distribute room inventory and sells rooms via third parties, including Online Travel Agents (OTAs).  Aurea Hotel may provide links with other websites operated by third parties. Aurea Hotel does not control or maintain any websites operated by third parties and is not responsible for their content.

Severance

If any of the Terms and Conditions should be determined to be invalid or unenforceable by reasons of relevant law, to the extent and within jurisdiction which that term or condition is invalid or unenforceable, it shall be severed and the remaining Terms and Conditions shall remain in full force and effect and continue to be binding and enforceable.

Governing Law

The Terms and Conditions are governed in accordance with the laws of Western Australia and You agree to submit to the jurisdiction of the courts of Western Australia.

HOUSE RULES and BOOKING TERMS

Age Policy – Individual under the age of 18 are not permitted to stay at the Hotel unless accompanied by a legal guardian or responsible adult.

Check-in Policy – At the time of check-in, a photo ID and physical debit/credit card must be supplied. Check-in may be denied if valid identification is not provided. 

Check-in From 3:00pm

Check-out By 10:00am

Note: Request for early check-in or late check-out is subject to availability only

No-Smoking Policy

Aurea Hotel has a strict No-Smoking” Policy, including vaping and smoking of illicit drugs within the Hotel, that include accommodation rooms, balconies and dining areas. The designated “Smoking Area” is outside in front of the Hotel building.

If evidence of odour from cigarette or any other form of smoking is presence in your room, you will be charged for extra cleaning cost of $200.00. Covering and tempering of “smoke detector” is an offence and will result in immediate eviction and a penalty may apply.

Anti-social behaviour.

Aurea Hotel enforces a zero-tolerance policy regarding antisocial behaviour to ensure the comfort and safety of all guests.

This includes:

• Prohibitions against exceeding room occupancy limits.
• Generating excessive noise.
• Situation causing high traffic to and from rooms.
• Presence of intoxication or excessive alcohol

Aurea Hotel maintains high standards of cleanliness in all its rooms. In the event that additional cleaning is required due to excess mess, stains, or damage, an extra cleaning charge of up to $200 will be applied. This includes but is not limited to food spills, stains on bedding or furniture, and general excessive waste left in the room. You will be informed of any charges incurred during your stay and agree to pay these fees upon request.

Guests found violating these rules may be asked to vacate the premises immediately, and any costs related to cleaning, damages, or repairs will be charged to the offending guest

In the event that You (or any of your guests) cause any damage to Aurea Hotel and have breached the Aurea Hotel’s House Rules during your stay in Aurea Hotel, you agree to be responsible to Aurea Hotel for loss and damages suffered and agree to Aurea Hotel charging costs incurred in remedying your default and damage caused to Aurea Hotel. In addition, Aurea Hotel may cancel your reservation and your stay immediately without refund.

Payment Policy

The Hotel does not accept cash payments; only credit card and EFTPOS payments are to ensure the security and efficiency of our transactions.

The Hotel accepts all electronic card transactions.

• Visa
• Mastercard
• American Express
• Diners Club
• Debit Card

*Credit Card and EFTPOS Transaction Fee Applies

**(Visa / Master = 1.5%, EFTPOS = 0.8%, Amex = 2.5%)

Pre-authorisation / Bond Policy

In addition to room charges, a credit card pre-authorisation or bond of $100.00 will be processed at check-in as a guarantee for any charges incurred during you stay.

The pre-authorisation / bond amount held by the credit card company may affect your available funds or spending limit, serving as a temporary hold for guarantee purpose. Please note that it might take several (working) days for your credit card provider to release the hold. Please contact your credit card issuing institution for any delay in releasing the hold.

Booking Policy

Rates of the room displayed online are not guaranteed until You confirm your booking on the website. All prices are in Australia dollars. A valid Credit Card details are required to guarantee the booking.

Please note that for all bookings, the Hotel requires the payment of all applicable accommodation charges prior to or at check-in, and payment will be processed according to the respective rate booked.

You will receive a booking confirmation via email within 24 hours of successful booking. In the unlikely event that the room You have booked online is unavailable upon your arrival on the check-in date, Aurea Hotel will use its best endeavours to arrange an alternative room for You. In the case that this results in a room downgrade, and You accept it, Aurea Hotel will, at its reasonable discretion and on a case-by-case basis, offer You recourse (e.g. free breakfast) for such room downgrade.

Additional bed or cot is available for selected room type at an additional charge and are subject to availability. Please contact Aurea Hotel by email at reservations@aureahotel.com.au or telephone on (08) 9416 3933 to make the arrangements prior to your arrival at the Hotel.

CANCELLATION AND RESCHEDULING POLICY

Cancellation

If You need to cancel a reservation, You should contact Aurea Hotel as soon as possible and in any event by no later than 48 hours prior to the check-in date by notifying Aurea Hotel by email at reservations@aureahotel.com.au or telephone on (08) 9416 3933.

Cancellation made within 48 hours of the check-in date or no-show will be subject to a cancellation fee charged equivalent to the first night’s room rate plus GST.

During peak periods and special events, a longer cancellation period may apply and will be specified at the time of You making reservation on the website of Aurea Hotel.

The peak periods and special events may vary from time to time and will be determined and notified by Aurea Hotel when You make your booking with Aurea Hotel.

Aurea Hotel reserves the right to cancel your booking in the event of unforeseen situation beyond the control of Aurea Hotel such as covid threat and acts of God which may impact on the guest’s safety. For the avoidance of doubt, You are not entitled to cancel your booking and seek refund by reason of external environmental condition such as poor or less-than-ideal weather.

Rescheduling

If You need to reschedule a booking, You should contact Aurea Hotel as soon as possible and in any event by no later than 72 hours prior to the check-in date notifying us by email at reservations@aureahotel.com.au or telephone on (08) 9416 3933.

Rescheduling of your booking is subject to availability.

In the event that You reschedule your booking to a new date which falls within peak periods and special events, You agree to be charged on the higher room rate applied to peak periods and special events.

Refund Policy

On cancellation of refundable booking, the process of refund will take about two (2) to four (4) weeks to show on your credit card statement.

The refund depends on factors such as time of cancellation, cancellation and rescheduling policy, and processing fees (if there is any).

Special deals or promotional rates booking may not be refundable, but You may receive a hotel credit to redeem with your next stay at Aurea Hotel.

Facilities

Facilities of Aurea Hotel may be under repair and maintenance from time to time for the purpose of ensuring the guest’s safety in Aurea Hotel. It is recommended that You contact Aurea Hotel to ensure that the facilities which are essential for your stay in Aurea Hotel are available at the time of your booking.