AUREA HOTEL PERTH KINGS PARK PRIVACY POLICY

Aurea Hotel Perth Kings Park (Aurea Hotel) is committed to protecting and safeguarding your personal data.

Please read this Privacy Policy set out below which describes how Aurea Hotel handles personal information that Aurea Hotel may collect and hold, including how Aurea Hotel collects, uses, discloses and stores personal information.

Aurea Hotel will review and update this Privacy Policy from time to time in the event that Aurea Hotel changes its personal information handling practices.

You may request a copy of this Privacy Policy by contacting Aurea Hotel.

Collection of Personal Information

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

The type of personal information Aurea Hotel collects include:

• your name, address, telephone number and email address;

• transaction details associated with your booking with Aurea Hotel, including credit card details;

• information about your booking such as check-in and check-out details, identity verification information such as your passport or driver’s license, in-house services and facilities used;

• information you provide to Aurea Hotel through customer surveys;

• information about your access and use of the website, including through the use of Internet Cookies, your communications with the website, the type of browser you are using, IP address and the device you use to access the website, and the domain of your Internet service provider; and

• demographic data such as age, gender, preferences, interests and favourites.

The type of personal information Aurea Hotel collects from you depends on your interaction with Aurea Hotel.

Depending on the transaction, if Aurea Hotel does not collect your personal information, Aurea Hotel may not be able to provide you an offer or service.

Where necessary and relevant, Aurea Hotel will collect personal information about you from a publicly available source or from third parties.

Collection of Sensitive Information

Sensitive information means information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, genetic information or biometric information.

The general practice of Aurea Hotel does not usually involve collection, use or disclosure of sensitive information. However, Aurea Hotel will collect sensitive information from you if you consent to Aurea Hotel collecting it and that information is reasonably necessary to one of the functions and activities of Aurea Hotel.

How Aurea Hotel Collects Personal Information

Aurea Hotel may collect personal information directly from you when you:

• browse the website;

• submit forms available on the website;

• sign up or register an account with Aurea Hotel;

• contact Aurea Hotel by social media account, email or telephone with an enquiry;

• make a reservation (including restaurant reservation); or

• stay at Aurea Hotel including provision of information at check-in or check-out.

There are other circumstances where Aurea Hotel collects your personal information from a third party and trusted service providers of Aurea Hotel, including but not limited to credit agencies, government agencies and regulators, travel agents and any third parties that provide services to Aurea Hotel.

In the event that Aurea Hotel is required or authorised by law or Court, Aurea Hotel will collect personal information about you from third parties.

You have the option of not identifying yourself, or of using a pseudonym when dealing with Aurea Hotel, unless when the following circumstances arise:

• Aurea Hotel is required or authorised by law or Court to deal with individuals who have identified themselves; or

• it is impracticable for Aurea Hotel to deal with individuals who have not identified themselves or who have used a pseudonym.

Use of Personal Information

Aurea Hotel may collect, hold, use and disclose your personal information for several purposes, including:

• to operate the website;

• to identify and contact you;

• to enable you to access the website and social media platforms;

• to deliver services that you have requested;

• to maintain security and safety of Aurea Hotel;

• to inform you of any services or promotions available from Aurea Hotel;

• to contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered;

• to improve internal administrative, marketing and planning of Aurea Hotel;

• to obtain a credit report about you to determine your credit worthiness; and

• to comply with Aurea Hotel’s legal obligations as required by relevant laws, regulations and codes of practice.

Aurea Hotel does not sell, rent or lease its customer lists to third parties.

Aurea Hotel will use your personal information to communicate with you by email, telephone or SMS for the purpose of direct marketing to inform you about products and services of Aurea Hotel that you may be interested in, provided that you give consent to Aurea Hotel to do so (either implied or explicit consent).

You may at any time opt out of receiving marketing communications sent to you by an unsubscribe facility either by emailing Aurea Hotel or by choosing “unsubscribe” from the electronic communications.

Disclosure of personal information

Aurea Hotel will use and disclose your personal information if Aurea Hotel is required to do so in the good faith belief that such action is necessary to:

• perform the purposes Aurea Hotel collects personal information about you as set out above, as well as its related purposes;

• conform to the relevant legislations, regulations or codes of practice;

• protect and defend the rights or property of Aurea Hotel; and,

• act under exigent circumstances to protect the personal safety of other guests of Aurea Hotel, or the public authorised access, use or disclosure.

To the extent permitted by law, Aurea Hotel may also disclose your personal information to:

• employee, contractors, agents and business partners of Aurea Hotel who will assist Aurea Hotel in providing services to you;

• identification and security check providers;

• third parties who provide services to Aurea Hotel for from time to time (such as IT service providers, server providers, customer research agencies, debt collectors, marketing and advertising providers, payment system operators and professional advisers);

• third parties who you give authorisation;

• government agencies; and

• law enforcement bodies.

Disclosure of Personal Information Overseas

Aurea Hotel may disclose your personal information for the purposes of which Aurea Hotel collects it to recipients at overseas (including third parties who locates at overseas and provide services to Aurea Hotel from time to time).

Unless Aurea Hotel seeks and receives your consent to an overseas disclosure of personal information about you, Aurea Hotel will only disclose your personal information to countries with laws that protect personal information about you in a way that is substantially similar to the Australian Privacy Principles (APPs).

Aurea Hotel will take reasonable steps to require the recipients located at overseas to protect personal information about you in accordance with the APPs.

Access and Correction of Personal Information

Aurea Hotel takes reasonable steps to ensure that personal information Aurea Hotel collects, holds, uses and discloses is accurate, up-to-date and complete.

Unless the exemptions stipulated in the APPs apply, you may request access to your personal information that Aurea Hotel holds and you may ask Aurea Hotel to correct your personal information if you find that it is not accurate, up-to-date or complete.

You may be asked by Aurea Hotel to provide evidence of your identity before Aurea Hotel can grant you access to your personal information or change it. Aurea Hotel may charge you a reasonable fee to the extent permitted by law for access to personal information and you will be notified in advance.

Upon receipt of your request for access to and for correction of personal information, Aurea Hotel will respond to your request within a reasonable time.

In the event that Aurea Hotel refuses to give you access to or to correct your personal information, Aurea Hotel will inform you of the reasons for refusal and how you can make complain about our decision.

Security of Personal Information

In order to avoid unauthorised access or disclosure, Aurea Hotel has implemented suitable physical, electronic and managerial procedures to secure personal information about you, as well as to protect it from being misused, interfered, accessed, disclosed and modified without authorisation.

Aurea Hotel will hold your personal information in the forms of electronic and/or hard copy. Aurea Hotel may also store and/or access personal information about you via trusted third parties.

Aurea Hotel takes all reasonable steps to destroy personal information that is no longer needed and is not required by law to retain it.

All third parties are prohibited from using personal information about you except for the purposes of providing services to Aurea Hotel such as performing statistical analysis and providing customer supports, and they are required to maintain the confidentiality of personal information about you.

Despite taking reasonable steps to secure your personal information, Aurea Hotel cannot guarantee the security of any information that is transmitted to or over the Internet and cannot assure that personal information Aurea Hotel collects will not be disclosed in a manner that is consistent with this Privacy Policy. 

Cookies Statement

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website.

The website uses Cookies to help you personalise your online experience.

Cookies cannot be used to run programs or deliver viruses to your computer.

Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the Cookies to you.

The purpose of Cookies is to tell the web server that you have returned to a specific page and Cookies help Aurea Hotel to recall your specific information on subsequent visits. This simplifies the process of recording personal information about you, such as billing addresses, shipping addresses, and so on.

Aurea Hotel collects this information to provide and improve services to you and other customers. 

You have the ability to accept or decline Cookies. Most web browsers automatically accept Cookies, but you can usually modify your browser setting to refuse Cookies if you prefer.

If you choose to refuse Cookies, you may not be able to fully experience the interactive features of the Aurea Hotel services or websites you visit.

Advertisements and/or links of third parties which will direct you to other websites may be placed and found on the website. Those websites may contain Cookies and collection of personal information which operate differently. Aurea Hotel does not control and maintain those websites and is not responsible for any content contained in those websites. It is strongly recommended that you check the privacy policy of those websites.

To Make A Complaint

If you have any concern about Aurea Hotel handling your personal information or believe that Aurea Hotel has breached the APPs and wish to make a complaint, you may submit your complaint in writing to Aurea Hotel.

The submission of complaint should specify details of the alleged breach.

You may be asked to verify your identity and provide further information for Aurea Hotel to investigate your concern or complaint.

Upon receipt of a complaint, Aurea Hotel will investigate and respond within a reasonable time.

If you are not satisfied with the response of Aurea Hotel, you may make a complaint to the Office of the Australian Information Commissioner.

Contacts Details of Aurea Hotel

Contact person:            Loris Siaw, Director

Email:                           reservations@aureahotel.com.au

Phone:                         (08) 9416 3933

Address:                       166 Mounts Bay Road, Perth WA 6000